NF residents plus their family members and communities will be impacted by this proposed project. These individuals will receive the direct-benefit of participating in the renewed and statewide implementation of world-class patient service standards and behaviors designed to enhance person centered practices and resident care. The customer service expert team will conduct resident council and family council meetings while visiting NH facilities to explain the project and help inform the work-force. Additionally a video series will be produced for use in resident council and family council meetings for the same purpose for on-boarding new staff. Our team wants these individuals to be an integral part of the process, and deeply involved in helping the facility grow. Residents and their families will be able to use newly installed monitoring device surveys so they can provide real-time feedback on how the facility is performing. By having the direct exposure to an enhanced customer service, person -centered environment, residents, families and communities are sure to reap the benefits.
In closing, through this project, we will help Healthcare and NF’s leadership teams create high functioning teams with employees reporting greater degrees of employee engagement. With significant portions of the workforce reporting enhanced engagement, NF residents families and communities can expect more consistent staffing due to increase in retention, additional resources due to the facility’s increased profitability, more compassionate staff and greater levels of personalized attention and overall happier place to live!